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Shipping & Delivery Policy

This policy explains where we deliver, what delivery costs and what to expect when your order arrives. It applies to every order placed on iqos-abudhabi.ae or through our WhatsApp.

Where we deliver

We deliver to addresses in the United Arab Emirates only: Abu Dhabi, Al Ain, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not ship outside the UAE.

Delivery charges

Order valueDelivery optionCharge
AED 200 or moreFree deliveryFree
Below AED 200Standard deliveryAED 30
Below AED 200Express deliveryAED 50

The AED 200 minimum is checked against your order total after any coupon discount. You can see and choose the available options at checkout before you place the order. The cart also shows how much more you need to add for free delivery.

Delivery times

AreaUsual delivery time
Abu DhabiSame day
Dubai, Sharjah, AjmanSame day or next day
Al Ain, Fujairah, Ras Al Khaimah, Umm Al QuwainNext day

These are typical times, not guarantees. Orders placed late in the day, on public holidays, during bad weather or during very busy periods can take longer. If your order will be late, we will contact you.

Confirming your order

After you order, we may call or message you on the number you gave at checkout to confirm the order and your address. Please keep your phone available. If we cannot reach you, delivery may be delayed.

Payment on delivery

  • Cash on delivery: pay the driver in cash when the order arrives.
  • Card machine on delivery: pay by debit or credit card at your door.
  • Bank transfer: we send the details after you order, and we dispatch once the payment is received.

Receiving your order

  • Someone aged 18 or over must be present to receive the order. The driver may ask to see an Emirates ID or passport.
  • The full order amount must be paid before the driver hands over the order.
  • Please check that the cartons are sealed and the items match your order before you accept them.
  • If nobody is available, we will arrange another delivery time with you. A second delivery attempt may be charged.

Changing your address or order

Contact us as soon as possible if you need to change your address or your order. We can usually make changes before the order leaves us. Once an order is out for delivery, changes may not be possible.

Damaged, wrong or missing items

If an item is damaged, wrong or missing, tell us within 2 days of delivery and keep the original packaging. Our Refund Policy explains how returns, exchanges and refunds work.

Contact us