Resources for IQOS Beginners

Table of contents

1. What Is in the IQOS 3 DUO Kit
2. How to Charge It
3. Using Your First HEETS Stick
4. Cleaning and Care
5. Simple Troubleshooting
6. IQOS ILUMA and TEREA for New Users

New to IQOS? This beginner guide covers the basics of the IQOS 3 DUO: what is in the kit, how to charge it, how to use your first stick, how to clean it and what to do when a light turns red. If you are choosing a newer device, see the section on ILUMA and TEREA at the end.

What Is in the IQOS 3 DUO Kit

The IQOS 3 DUO has two main parts:

• Pocket Charger: stores power and recharges the Holder. A full charge covers about 20 sticks.
• Holder: the part you insert the HEETS stick into. It heats the tobacco with a heating blade.

The kit also includes a USB-C cable, a power adapter and cleaning tools.

How to Charge It

• Connect the Pocket Charger to the power adapter with the USB-C cable.
• Watch the LED lights to see the charge level.
• Put the Holder back in the Pocket Charger after use so it recharges for the next stick.

Using Your First HEETS Stick

1. Hold the stick by the filter and insert it fully into the Holder, up to the line on the paper.
2. Press the Holder button until it vibrates. Heating takes about 20 seconds.
3. When it vibrates again, start with small, gentle puffs.
4. One stick lasts about 14 puffs or 6 minutes, whichever comes first. The device warns you shortly before the end.
5. Remove the used stick and throw it in a bin. Do not reuse it.

HEETS are made for blade devices such as the IQOS 3 DUO. You can find them on our HEETS page when in stock.

Cleaning and Care

• Use the cleaning tool regularly to remove tobacco residue from the Holder.
• Do not touch or bend the heating blade.
• Keep the device dry and away from high heat.

Simple Troubleshooting

• Red light on top: usually a Holder issue. Let it cool down, clean it and try again.
• Red light at the bottom: usually a Pocket Charger issue. Charge it and try again.
• Still not working: try a reset by holding the button for about 10 seconds.

IQOS ILUMA and TEREA for New Users

Newer IQOS ILUMA devices use induction heating with no blade, so there is less to clean. They use TEREA sticks, not HEETS. Never put TEREA in a blade device or HEETS in an ILUMA. See our IQOS ILUMA devices and the TEREA flavour guide to compare options.

IQOS heats tobacco instead of burning it. It still contains nicotine and is not risk free. For adults 18+ only.